FAQ

A session is a focused, live conversation with a real expert — someone who has done the work you're learning to do. When you request a session with an expert, Ediso prepares a learning context for your expert: where you are in your learning path, what you've been working on, and what you're stuck on. You can review and edit what's shared before you request a session. So you're never starting from scratch. Sessions are designed to begin focused.

Each expert offers their own session lengths — typically 30, 45, or 60 minutes. You'll see the available options on the expert's profile before you request.

Sessions happen over a video call hosted on the Ediso platform. Once your session is confirmed, the link is sent to you by email and is also available in your dashboard 24 hours before the session. The session link will be active 5 minutes prior to the start of the session.

No, you do not need an Achiever account to book sessions with an expert. However, an Achiever account offers unlimited AI learning paths. See Pricing for details

Come with something real — a piece of work you're stuck on, a decision you're wrestling with, or a specific question you can't figure out. The more specific you are, the more useful the session. If you're in the middle of a learning path, your expert will already have your learning context — no need to explain your background from scratch.

You'll be notified either way. If they decline, you're not charged — find another expert and send a new request.

Yes. When you send a session request, you can include a brief message to your expert about what you'd like to focus on. You can exchange up to 3 messages with your expert before the session is confirmed to align on the topic or agenda.

Yes. You can learn in one domain while sharing your expertise in another. Switch between your learner and expert accounts anytime from your dashboard.

You can reschedule any session up to 24 hours before it's scheduled. Go to your bookings dashboard, find the session, and choose a new time. Your expert is automatically notified. There is no fee for rescheduling more than 24 hours in advance. Rescheduling within 24 hours is non-refundable, though your expert may offer a free reschedule at their discretion. We ask you to message your expert as a courtesy as they may have already set aside prep time.

Cancel at least 24 hours before your session and you'll receive a full refund. Cancellations within 24 hours are non-refundable, though your expert may offer a refund at their discretion. Refunds are processed within 5–7 business days back to your original payment method.

If you haven't joined within 5 minutes of the session start time, you'll be marked as a no-show. The session is counted as completed and no refund is issued. Your expert blocked real time for you — that time can't be given to someone else.

Yes, and we encourage it. If you find an expert who thinks the way you need, rebooking is one click. Continuity with the right expert is genuinely valuable.

Each expert sets their own rate, which is shown clearly on their profile before you book. There are no hidden fees — what you see is what you pay.

You are charged when an expert confirms your session after you request a booking. Your expert's time is reserved for you from that moment.

If your expert cancels or hasn't joined within 5 minutes, email help@ediso.ai. We'll process a refund within 5–7 business days.

If a technical issue on Ediso's end affects your session in any way, you'll receive a full refund. Contact help@ediso.ai with a brief description of what happened and we'll process it within 5–7 business days. If your expert has a technical issue, they'll reach out directly to reschedule. If the rescheduled time doesn't work, contact help@ediso.ai and we'll issue a full refund within 5–7 business days.

After each session, you'll get a prompt to leave a short review and rating. You can also leave a review anytime from your session history.

Contact help@ediso.ai within 48 hours of submitting your review for any modifications.

Contact help@ediso.ai with a description. We will review it and respond within 5–7 business days.

The total time you've spent across every lesson you've ever opened — whether you finished it or you're still working through it. Each lesson has an estimated length (about 20 minutes if a specific estimate isn't set); we add those up for every lesson you've started, finished or not.

The number of courses where you've started at least one lesson. Opening the first lesson of a course is what counts as "enrolling" — you don't need to finish anything for it to show up here.

A certificate is issued automatically once every lesson in a course is marked complete. Certificates Earned is the one number on your dashboard that reflects finished work, not just time spent.

Your streak counts consecutive days — including today — where you've opened and worked on at least one lesson. Any day you engage with a lesson counts, even if you don't finish it. Miss a full day with no activity and the streak resets. It's based on your local calendar day, not a fixed time window.

It shows how many hours you spent learning on each day of the current week (Monday–Sunday), using the same "any lesson you engaged with" definition as Total Learning Hours and your streak — not just completed lessons. A day's bar reflects the lessons you started that day; if you're continuing a lesson you first opened earlier in the week, that time is attributed to the day you began it.

A breakdown of your total learning time by subject area (e.g. Programming & Software Development, Personal Finance, Entrepreneurship), shown as a percentage of your overall time. Like Total Learning Hours, this includes lessons you're still working through, not just finished ones.

Points are your achievement score, and unlike the stats above, they're earned only for finished work:

• +10 points for every lesson you complete
• +100 points for every certificate you earn (i.e. every course you complete in full)

Starting a lesson or leaving one in progress doesn't add points — points reward the learning you've actually seen through to the end.

Every Ediso certificate is also issued as a digitally signed Open Badges 3.0 credential, the 1EdTech standard built on W3C Verifiable Credentials. Anyone can check that Ediso issued it, who earned it and that nothing on it has been changed, and you can add it to compatible credential wallets and platforms.

Yes. Experts you completed sessions with during a course are named on its certificate as facilitators, with a link to their profile.

Yes. Projects an expert sets during your course, and approves after reviewing your work, are listed on the certificate as evidence of what you can do. You choose whether your write-ups, links and files are public; by default only the project names and who reviewed them are shown.

Share your certificate link. The page shows who issued it and when, and links to the signed credential, which any Open Badges 3.0 verifier (such as the 1EdTech validator) can check.

Only if you choose. Certificates are kept out of search results by default; turn on "Show this certificate in search results" on your certificate page to allow it. Link previews on LinkedIn and other sites work either way.

Yes. Certificates you earn remain accessible after your subscription ends. An active paid plan is required to earn new certificates.